LoftedSupport & Help
We're here to help you get the most out of Lofted.
Getting started
- Film a swing — from the Swing tab, tap the + button, choose your handedness and view (face-on or down-the-line), then record or import a video.
- Get a good result — fit your whole body in the framing guide, shoot in good light, and steady the phone (a tripod helps).
- Calibrate height — enter your height in settings for displacements expressed in real centimetres.
Frequently asked questions
Pose detection can't find my skeleton
Make sure you're fully visible in frame, against a contrasting, well-lit background. Avoid clothing the same colour as the background. Move the phone back if needed.
The camera won't start
Check that the Camera permission is granted to Lofted in your device settings. Capture needs a physical device (it doesn't run on simulators).
My rotation metrics look low
That's expected: a single camera measures projected angles, so rotation (X-Factor, shoulders, hips) is under-reported. Lofted shows it as an estimate and never grades it as a hard fault.
How do I export my report?
From the report screen, use the system share sheet to export a PDF.
How do I delete my data?
Delete an analysis or a round directly in the app. Uninstalling Lofted permanently erases all local data from your device.
Switching language
Lofted is bilingual FR / EN. The toggle lives in the app and instantly updates the whole interface and coaching content.
Still stuck?
Email us at sebastien@timoner.com with a description of the problem, your device and, if possible, a screenshot. See also our privacy policy and terms of use.